WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
HOW DO YOU GET MY CONSENT?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
HOW DO I WITHDRAW MY CONSENT?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at: 46701 Commerce Center Drive, Plymouth, MI 48170
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our ecommerce payment gateway is hosted by Stripe. They provide us with the online credit card transaction gateway that allows us to sell our products and services to you.
If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction and/or recurring monthly payments. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Stripe’s Terms of Service.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at:
Re: Privacy Compliance Officer
46701 Commerce Center Drive
Plymouth, Michigan US 48170
Unfortunately, once an order is in process, we are unable to edit or cancel the order. Please understand that the ordering process is automated. The orders are printed immediately in our distribution center and processed without delay. Contact Customer Service as soon as possible as in some cases; we may be able to assist you.
We certainly apologize for any inconvenience, but hope that in the majority of cases our quick processing will work to your advantage.
To return a Tespo product, please email us at firstname.lastname@example.org or call us at 1.844.55.TESPO (83776), Monday – Friday from 9:00 am to 10:00 pm and Saturday 9:00 am to 7:00 pm EST.
HOW TO RETURN
In order for us to assist with your return, you’ll need to contact one of our customer service representatives to obtain a Return Material Authorization. Tespo will not accept returns without prior authorization and RMA. If you have problems or questions, call our customer service team at 1.844.55.TESPO (83776), or email Tespo at email@example.com Monday – Friday from 9:00 am to 10:00 pm and Saturday 9:00 am to 7:00 pm EST. Tespo cannot accept vitamins beyond 30 days from the original order date.
Please carefully read the conditions below. If conditions are not met, Tespo reserves the right to refuse the return. Please note that Tespo does not permit the return of or offer refunds for the Product purchased from a third party retail partner. Tespo is not responsible for returns sent to us without prior authorization and Return Material Authorization.
30 DAY MONEY BACK GUARANTEE
We want you to be fully satisfied with your purchases from Tespo. If you are not satisfied, you may return the item within 30 days from the original order date for a full refund of the purchase price, minus shipping and handling costs. The item must be returned, unused and in the original packaging, with proof of purchase.
REFUNDS AND EXCHANGES
We value you as a customer and want to ensure that we do everything we can to satisfy you. You have the option of receiving a refund for the full amount of the original purchase. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Please allow 4-7 business days for our team to process any returned merchandise. Refunds for purchases made by credit card may take up to an additional 7-10 business days to appear on your credit statement.
PRODUCT SPECIFIC RETURNS
Vitamins & Supplements – Tespo does not accept returns for open or used vitamins after 30 days from the original purchase date. Returned autoship vitamin orders will not be accepted but please contact our customer service team at 1.844.55.TESPO (83776), or email Tespo at firstname.lastname@example.org Monday – Friday from 9:00 am to 10:00 pm and Saturday 9:00 am to 7:00 pm EST for assistance.
Last Update: January, 2017
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
CUSTOMER AND ACCOUNT
You represent that you are at least eighteen (18) years old, you are not under any legal or other disability which limits your ability to comply with this Agreement, the information you provide in connection with your account is accurate, and you are not purchasing the products offered for sale at this Site (“Products”) for resale to others. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. Data generated in connection with your use of your account at this Site is the property of Tespo. Tespo, in the exercise of its reasonable business judgment, reserves the right to refuse to sell Products, terminate accounts, and cancel orders.
ACCURACY OF INFORMATION
We attempt to ensure that information on this Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on this Site. For example, products included on this Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this Site. In addition, we may make changes in information about price and availability without notice. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer.
The design of this Site and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Site are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions. You may use the Content for your personal, noncommercial purposes (for example, Content that is not further published, disseminated, sold, or adapted). All other uses require a written license from Tespo.
Some Content on the Site may be owned by third parties. Third party Content and trademarks appearing at the Site (by way of example, third party trademarks identifying branded products and user-generated Content upload by Tespo visitors and customers) are owned by such third parties. No license is granted by Tespo to you for the use of such third party Content and marks. Any third party Content is provided for your use on an AS IS basis with no warranties express or implied.
LINKS TO THIRD PARTY SITES
This Site may be linked to other websites which are not under the control of Tespo. Tespo is not responsible for the content of those sites. Tespo provides the links as a convenience to you, and the link does not imply endorsement by or affiliation with those sites by Tespo.
LINKING TO THIS SITE
Creating or maintaining any link, or running or displaying this Site or any information or material displayed on this Site in frames or through similar means, without our prior, written permission is prohibited.
SECURITY / PROHIBITED USES
In addition to other prohibitions as set forth in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
YOUR USE OF THIS SITE IS AT YOUR RISK. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THIS SITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. TESPO DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, MATERIALS OR SERVICES PROVIDED ON OR THROUGH THIS SITE. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THIS SITE MAY BE OUT OF DATE, AND TESPO DOES NOT MAKE ANY COMMITMENT TO UPDATE SUCH INFORMATION, MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, TESPO DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON OR THROUGH THIS SITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. WE MAKE NO WARRANTIES TO THOSE DEFINED AS “CONSUMERS” IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
LIMITATIONS OF LIABILITY
IN NO EVENT WILL TESPO, OR ANY OF ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS OR ASSIGNS, NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS SITE, BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS SITE, ANY WEBSITES LINKED TO THIS WEB SITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED ON ANY OR ALL SUCH WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
IN THE EVENT OF ANY PROBLEM WITH THIS SITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS SITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS SITE, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THIS SITE.
CHOICE OF LAW; JURISDICTION
These Terms supersede any other agreement between you and Tespo to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms will be governed by and construed in accordance with the laws of the State of Michigan, without giving effect to any principles of conflicts of laws. Any action seeking legal or equitable relief arising out of or relating to this Site will be brought only in the federal or state courts of the State of Michigan.
HEALTH RELATED INFORMATION
The information contained in the Web Site is provided for informational purposes only and is not meant to substitute for the advice provided by your doctor or other health care professional. You should not use the information available on or through the Site for diagnosing or treating a health problem or disease, or prescribing any medication. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. You should read carefully all product packaging prior to use.
You agree to indemnify and hold Tespo and its parents, affiliates, and subsidiaries, officers, directors, employees, successors and assigns, harmless from any claim, loss or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of our Site, your connection to our Site, your violation of these Terms, or your violation of any rights of another party. This indemnity survives termination of these Terms.
DOMESTIC USE; EXPORT RESTRICTION
We control the Site from our offices within the United States of America. We make no representation that the Site or its content (including, without limitation, any products or services available on or through the Site) are appropriate or available for use in other locations. Users who access the Web Site from outside the United States of America do so on their own initiative and must bear all responsibility for compliance with local laws, if applicable. Further, the United States export control laws prohibit the export of certain technical data and software to certain territories. No content from the Site may be downloaded in violation of United States law.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
TESPO CLUB MEMBERSHIP TERMS
THIS TERMS OF SERVICE AGREEMENT (“AGREEMENT” OR “TERMS”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”, “YOUR”, OR “CUSTOMER”) AND LIFEBOOST LLC (“WE”, “TESPO”, THE “COMPANY”, OR “TESPO MEMBERSHIP”), THE OWNER AND OPERATOR OF THE WWW.GETTESPO.COM WEBSITE (THE “SITE”). THIS AGREEMENT STATES THE TERMS AND CONDITIONS THAT GOVERN YOUR USE OF THE SITE AND YOUR PURCHASE OF THE MEMBERSHIPS AND PRODUCTS SOLD THROUGH OUR SERVICES. BY ACCESSING AND USING ANY OF THE SERVICES, YOU ARE INDICATING THAT YOU ACCEPT, AND AGREE TO COMPLY WITH, THIS AGREEMENT. IF YOU DO NOT ACCEPT THIS AGREEMENT, YOU ARE NOT PERMITTED TO, AND YOU MUST NOT, ACCESS OR USE THE SERVICES OR PURCHASE PRODUCTS FROM, OR MEMBERSHIPS TO, TESPO MEMBERSHIP.
By signing up for a Membership (as defined below), you represent, acknowledge and agree that you are at least 18 years of age.
Tespo Member Benefits:
Comprehensive Protection Plan: Tespo Member will be automatically enrolled in a comprehensive protection plan for all products and devices (“Equipment”) received from Tespo as long as the Tespo Member is an active subscriber and in good standing. In the event that a Tespo dispenser, Tespo Go, or Tespo Cup becomes defective for any reason the Tespo Member will receive a replacement free of charge. In order to receive their replacement Equipment, Tespo Members can call 844-558-3776, or contact customer service at email@example.com.
Lifetime Upgrade to New Technology: Tespo Member will receive a free upgrade to any new Tespo dispenser introduced by Tespo. Tespo Member will be required to return their Tespo Equipment in order to qualify for the free replacement Equipment. Tespo will notify Tespo Members To return their equipment via email on record or by mail notification. In order to return their Equipment, Tespo Members can call 844-558-3776, or contact customer service at firstname.lastname@example.org. Tespo equipment must be returned to 46701 Commerce Center Drive, Plymouth, MI 48170 unless notified of a different receiving location.
Membership Charge: Tespo Member will be billed monthly in advance for their Membership. Tespo Equipment and shipping is included in the monthly Membership Fee.
Cancel at Any Time: Tespo Members can cancel their Tespo Membership at any time. There is a $25.00 Cancellation Fee to cover return freight and restocking costs. Tespo Member must return the Tespo Equipment to avoid an Equipment Charge.
Equipment Charge for Not Returning Tespo Dispenser: All Tespo provided dispensers (“Equipment”) remain the property of Tespo. None of the Equipment shall become a fixture. Tespo Member must return the Tespo Dispenser within 21 days of Cancellation. Failure to do so will result in a charge to be determined in accordance with Tespo’s then current schedule of charges for non-returned Equipment. Tespo Member agrees to pay such charge whether the Equipment is lost (through theft or otherwise), damaged or destroyed. The Equipment Charge for a Tespo Dispenser not returned to Tespo is $129.00. In order to return their Equipment, Tespo Members can call 844-558-3776, or contact customer service at email@example.com. Tespo equipment must be returned to 46701 Commerce Center Drive, Plymouth, MI 48170 unless notified of a different receiving address.
Tespo Equipment: Tespo will replace defective Equipment, if any, as long as such damage was not caused by misuse or other improper operations or handling by Tespo Member. Tespo is not responsible for the maintenance or repair of Tespo Member-provided equipment.
Termination by Tespo Member: Unless otherwise terminated, this Agreement shall automatically renew on a month-to-month basis. Tespo Member acknowledges that upon such renewal all pricing is subject to change. To terminate any recurring service, Tespo Members must call 844-558-3776, or provide a hard copy, written notice of termination to Tespo delivered to 46701 Commerce Center Drive, Plymouth, MI 48170.
Care of Tespo Property and Service: Tespo Member agrees that neither Tespo Member nor any other person (except Tespo ‘s authorized personnel) will open, tamper with, service, or make any alterations to the Equipment. Tespo Member agrees to clean and maintain the Equipment in accordance with Tespo User Guide. A Tespo Member can contact Tespo customer service at 844-558-3776 if they have Equipment care questions or they can refer to www.gettespo.com/FAQ for additional care instructions.